At Saree Affair, your satisfaction is our priority. Every saree is carefully inspected before dispatch to ensure the highest quality standards. If you need to exchange an item, we're here to make the process simple and hassle-free.
Exchange Policy
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Exchanges are only offered if you receive a damaged, defective, or incorrect item. Returns and exchanges cannot be accepted under any other circumstances. Please review your order carefully, including the product, color, and quantity, before completing your purchase.
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Any exchange request must be made within 48 hours of receiving the parcel.
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The item must be delivered to our return facility within 3–5 working days of initiating the exchange request.
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A receipt or proof of purchase is required to process your exchange.
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The product must be returned in the same condition as received—unworn, unused, and unwashed, with all original tags, cards, labels, and packaging intact.
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Exchange will also depend on the availability of the product.
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As each product is unique, we reserve the right to assess and resolve exchange requests on a case-by-case basis.
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Items damaged due to improper use, mishandling, or any cause other than a manufacturing defect are not eligible for exchange.
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Sale items are not eligible for exchange, either during or after the sale period.
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Slight color variations caused by screen brightness, lighting, or device display settings are not considered valid reasons for exchange.
Exchange Process
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To initiate an exchange, please contact our customer support team through sareeaffair042@gmail.com or on our Instagram.
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Provide your order number, details of the item you wish to exchange, and the reason for the exchange.
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Once we receive your parcel, it will be inspected, and the exchanged item will be dispatched after successful verification.
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The quickest way to get your desired item is to return the current product and, once the return is approved, place a new order separately.
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Please inform our team before processing or returning any order. Once approval is received, you may proceed with sending it back. This step is necessary to ensure the safety and privacy
Exchange Options
If your item qualifies for an exchange, you may choose one of the following options:
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Exchange for a saree of equal value: We will arrange the exchange and dispatch your new item.
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Exchange for a lower-priced saree: The price difference will be issued as store credit which you can use towards a future purchase; no cash refunds are provided.
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Exchange for a higher-priced saree: You will need to pay the difference, along with any applicable taxes or fees, before we process and ship your new item.
Shipping Costs
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Please note that Saree Affair does not cover shipping costs for exchanges unless the exchange is required due to our error or a manufacturing defect.
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Delivery charges are not reimbursed (even for faulty products).
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The customer is responsible for the courier charges for the exchanged product. Shipping charges may vary depending on the delivery location and parcel weight.
Note: Our exchange policy is subject to change without prior notice. We reserve the right to decline any exchange that does not meet the specified eligibility criteria or is requested outside the designated timeframe.
Refund Policy
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Please note that we do not offer refunds under any circumstances.
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Once an order is confirmed and dispatched, the payment is non-refundable.
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In eligible cases, customers may receive an exchange or store credit only, in accordance with our Exchange Policy.
Note: Saree Affair reserves the right to update or modify its terms and conditions at any time. We recommend reviewing our policies periodically to stay informed of any changes.
Saree Affair values your trust and appreciates your patience and support. By placing an order with Saree Affair, you agree to the terms of this Exchange & Refund Policy.